Privacy Policy

This policy explains how Unraster, operated by Zane as an individual, handles personal information when you visit the website, sign in, convert images, buy credits, use the API or contact us.

Information we handle

• Account details from sign-in, such as your name, email address and profile image.
• Images you send for Advanced SVG, PowerPoint or AI Clean-up, and the resulting files. Basic SVG runs entirely in your browser; those images are not uploaded to us.
• Usage records such as conversions, credit balance and API keys, needed to deliver results, bill correctly and prevent misuse.
• Payment records such as order, subscription and payment status. Card details are entered with our payment processor and are not stored by us.
• Device signals used to limit free allowances to one per visitor: a device cookie, a short hash of basic browser settings (such as screen size, language and time zone) and your IP address. We combine and hash these on our servers; we do not use them for advertising or to track you across other sites.
• Support messages and any attachments you choose to send.

Files and history

Your recent conversions are listed under My files. That list is stored in your browser and is not synced to your account; clearing site data removes it. Basic SVG is processed entirely in your browser and the image is never uploaded. Advanced SVG and PowerPoint upload your image to our servers and may pass it to third-party image-processing and AI service providers to complete the conversion. Uploaded images and conversion results are kept on our servers for 7 days after processing so you can download the result again, then deleted automatically (earlier if you delete them), and are not made public. AI Clean-up is different: see the section below.

Browser extension

The Unraster Chrome extension adds an Unraster item to the right-click menu on images. When you choose it, the extension reads that one image and opens unraster.ai in a new tab with the image loaded, the same as if you had uploaded it yourself. From there the rules above apply: Basic SVG stays in your browser, and the image is uploaded only if you choose Advanced SVG, PowerPoint or AI Clean-up.

Apart from the one image you choose, the extension does not collect personal information, browsing history or page content. It has no analytics, and does not sell or share data. It does not have access to all websites at install; if an image cannot be read directly, it asks your permission for that image's website only, and you can decline.

Why we use information

We use information to provide the conversions you request, deliver files, maintain your account, process payments, answer support questions, prevent abuse of free allowances and meet applicable obligations. To prevent fraud and abuse of free offers, we process your email address, IP address and device identifiers with our own anti-abuse service. We store only hashed values, never the originals: activity records are deleted after 90 days, and the hashed links used to stop repeat free claims are kept while your account exists. Your upload is not permission to display your files publicly or use them as marketing examples.

AI Clean-up and third-party AI processing

AI Clean-up is optional, costs 1 credit and needs a signed-in account. It runs only when you click it, and your original image is never replaced unless you choose the cleaned one.

• What happens. The image is handed to a third-party AI service that redraws a cleaner version (less blur, noise and paper texture). Your image leaves our servers for this; Basic SVG, which never uploads, is not affected.
• How long we keep it. We hold your original only in memory while the job runs and do not store it. The cleaned image is kept on our servers for 24 hours after it is delivered to you, during which you can download it again at no charge, and is then deleted. If it is never delivered (for example you closed the page), it is deleted after 24 hours and you are not charged. Your browser keeps its own copy in My files. We keep a record of each job (time, image size, outcome, cost) without the image.
• Training. We do not use your images to train our own models.
• Accuracy. AI may change small lettering, numbers, colors or details. Compare the cleaned image with your original before you use it.

Service providers and sharing

We rely on service providers for hosting and storage, sign-in, payment processing, email, website measurement (Google Analytics and Microsoft Clarity), and image conversion processing. They receive only the information needed for their task. Information may also be disclosed when required by law or necessary to protect legitimate rights. We do not sell your personal information.

To complete a conversion you request, your image and any text recognized in it may be processed by third-party image-processing and AI service providers, and that processing may take place outside your country or region. We give them only what is needed to complete the task. We do not use your files to train our own models, and we do not make your files public.

Cookies and measurement

Cookies and similar storage support sign-in, security, free-allowance limits and your theme and language preferences. Our Cookie Policy explains these uses and browser controls. We use OpenPanel (self-hosted, cookieless) and Google Analytics to understand visits and product use, as described in the Cookie Policy. We use Microsoft Clarity to understand, in aggregate, how people use the site (clicks, scrolling and page performance). Text you type, files you upload and results you generate are masked and never recorded. Visitors in the EEA, UK and Switzerland are only recorded where the consent requirements are met. Outside those regions, Clarity may set the _clck and _clsk cookies, which are not used for advertising. Uploaded images are never part of website measurement.

Retention and deletion

Uploaded images and conversion results are deleted from our servers 7 days after processing, or sooner if you delete them. We keep other information for as long as needed to provide the service, support you, secure accounts and meet record-keeping duties. Payment and security records may need to be kept for legal reasons. You can delete your account from your account page, or email support@unraster.ai to ask for access to, correction of or deletion of your personal information or uploaded files. We may need to confirm account ownership first.

Your choices

You can use Basic SVG without signing in or uploading anything. You can manage cookies in your browser. Depending on where you live, you may have rights to access, correct, delete, restrict or object to processing, or to complain to a data protection authority. Contact us to make a request.

Updates and contact

We will update the date above when this policy changes and give additional notice when appropriate. Questions: support@unraster.ai or our contact page.